Shipping free in Slovakia


Terms and Conditions

Purchasing Terms and Conditions of the Internet shop, which is managed by:


DETVAK s.r.o.

Brnianska 2

91105 Trenčín


CRN: 51 317 273
TIN: 2120670805
VAT: SK2120670805
Registration: Commercial Register of the District Court Trenčín, section: Sro; 35927/R

Bank Connection:
FIO Bank, Account Number: 2001377431 / 8330
IBAN: SK32 8330 0000 0020 0137 7431
Phone: +421 908 455862
Phone: +421 905 408125

Supervisory Authority:
Inspectorate of Slovak Trade Inspection for Trenčín Region
Hurbanova 59, 911 01 Trenčín
Supervision Department:

Phone: 032/640 01 09
Fax: 032/640 01 08


1.1 These Purchasing Terms and Conditions govern the rights and obligations of the Parties under the Purchase Contract concluded between
the seller:

DETVAK s.r.o., Brnianska 2, 91105 Trenčín, Slovakia

CRN: 51317273, TIN: 2120670805, VAT: SK2120670805


and a Buyer.

1.2 Legal relations between the Seller and the Buyer are governed by the Purchasing Terms and Conditions for the Internet shop, and the provisions of the relevant legal regulations, in particular the Civil Code (Act No. 40/1964 Coll.), The Commercial Code (Act No. 513/1991 Coll.), On Consumer Protection (Act No. 250/2007 Coll.), On Electronic Trade (Act No. 22/2004 Coll.), On Consumer Protection in Contracts concluded at a Distance (Act No. 102/2014 Coll.) and On Personal Data Protection (Act No. 18/2018 Coll.), all as amended by later legislation.

1.3 The Purchase Contract shall mean the contract between the Seller and the Buyer, whose subject matter is the purchase of goods offered by the Seller on the Seller's website


2.1 Purchase in the Internet shop is done online by placing the selected goods in a shopping cart, in four steps to complete and send an electronic order: Shopping Cart, Shipping and Payment, Contact Information and Order Summary.
The Buyer confirms the order with the "Send Order" button. The order is deemed to be sent if it is delivered to the Seller and contains all required information, i. e. delivery and billing address with all required data, e-mail and telephone contact of the customer, name of ordered goods, quantity, method of delivery and payment. The submitted order is a proposal to conclude the Purchase Contract by the Buyer.

2.2, The Buyer is bound by the sent order and can only withdraw it if the Seller receives such an appeal before the Seller sends an email accepting the order to the Buyer. The Seller shall send an e-mail with the order acceptance to the Buyer's e-mail address given in the order.

2.3 The Purchase Contract is concluded upon delivery of the Seller's acceptance to the Buyer.


2.4 The Seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, shipping costs, etc.) to ask the Buyer for additional confirmation of the order - in writing or by phone. If the Buyer fails to execute this authorization within the defined period, the Purchase Contract shall be canceled by the expiry from the beginning of this period.

2.5 The Buyer acknowledges that the Seller is not obliged to conclude a Purchase Contract, especially with persons who have previously breached the Purchase Contract, including the Purchasing Terms and Conditions.

2.6 The Buyer agrees to use the means of distance communication when concluding the Purchase Contract.

2.7 The Seller reserves the right not to send acceptance to the Buyer, in the event of an obvious press error related to the price, description or image of goods in the goods catalog on the Seller's website.



3.1 The Buyer is obliged to pay the purchase price for goods, whose order was accepted by the Seller, duly and in time and according to point 3.2 of Purchasing Terms and Conditions, valid at the time of sending order to the Seller.

3.2 Purchase price for goods means the price stated at the Seller's website at the time of sending order.

3.3 Purchase price shall be paid by the Buyer according to chosen payment method, which is stated in the order:
a) by transfer, deposit to the Seller's account
b) cash on delivery

3.4 Invoice for the purchase price issued by the Seller, which shall be sent to the Buyer by e-mail, also serves as a tax document, delivery note and, in some cases, as a warranty certificate.

3.5 Purchase price according to point 3.2 of Purchasing Terms and Conditions does not include shipping costs of purchased goods. Price conditions for shipping of goods are specified in Art. V. - Terms of Delivery and Receipt of Goods.

3.6 In case that the Seller is unable, for any reason, to ensure delivery of goods, and the Buyer has already paid the purchase price in advance, the Seller shall refund the purchase price to the Buyer within 5 business days of the Buyer's notification to an account sent by the Buyer via email


4.1 Goods in stock of the Seller shall be sent immediately upon payment of purchase price. In case of delivery by cash on delivery, it shall be sent on the day of receipt of order /until 11.00 pm/ or on the next business day. Goods dispatches are carried out on bussiness days.

4.2 In case that ordered goods cannot be delivered within a specified period of time, the Buyer shall be immediately informed about this fact and the Seller shall subsequently notify him of the replacement date of delivery.


5.1 The Seller shall deliver goods to the Buyer only after the full purchase price has been paid.

5.2 Method of delivery of goods and charges for shipping:

Prepayment on account - personal pickup - 0,00 EUR
(Account No.: 20 0137 7431 /8330, IBAN: SK32 8330 0000 0020 0137 7431)
Pickup point: DETVAK s.r.o., Brnianska 2, Trenčín, Mon – Fri: 9:30 am – 3:30 pm, or by agreement.

Prepayment on account - Shipping: Slovak Post - 0,00 EUR
(Account No.: 20 0137 7431 /8330, IBAN: SK32 8330 0000 0020 0137 7431)
Cash on delivery – Shipping: Slovak Post - 1,00 EUR

Prepayment on account - Shipping: courier service - 4,00 EUR
(Account No.: 20 0137 7431 /8330, IBAN: SK32 8330 0000 0020 0137 7431)
Cash on delivery - Shipping: courier service - 5,00 EUR


Prepayment on account - Shipping: courier service - 5,00 EUR

(Account No.: 20 0137 7431 /8330, IBAN: SK32 8330 0000 0020 0137 7431)


EU COUNTRIES excluding Greece and Cyprus:
Prepayment on account - Shipping: courier service - 8,00 EUR

(Account No.: 20 0137 7431 /8330, IBAN: SK32 8330 0000 0020 0137 7431)

Delivery of goods and fees to other countries shall be agreed individually, according to the valid price list of carriers at the time of ordering.

5.3 In case of personal pickup of goods that have been paid in advance, an identity card of the transferee shall be required.

5.4 The Buyer undertakes to take over goods by the agreed delivery date at the shipping adress specified in the order. When taking over goods, the Buyer is advised to check physical integrity and completeness of the shipment. If the shipment is visibly damaged and destroyed, the Buyer is obliged to contact the Seller immediately without receiving the shipment and to write the Shipment Damage Record with the delivery company. Any later claims for quantity and physical damage of goods shall not be accepted.

5.5 Danger of damage on goods passes to the Buyer at the moment of receipt of goods by the Buyer or its authorized representative.


    6.1 The Buyer is entitled to cancel an order only on the day of the 1st contact of the Seller with the Buyer. The order can only be canceled in writing - by e-mail. If ordered goods are shipped on the day of receipt of order (until 2:00 pm), the order shall not be canceled.

6.2 The Buyer is entitled to withdraw from the contract without giving any reason within 14 days from the date of receipt of goods. Withdrawal from the contract shall be made in writing, shall contain all data used to identify the goods of the Buyer and the Seller, and shall be delivered to the Seller's registered office at the costs and responsibility of the Buyer within the aforementioned period. Costs for returning goods is borne by the Buyer.

6.3 Goods shall not be damaged, used, should be in their original packaging, and together with goods the Buyer must hand over all documents related to goods (e.g. proof of acquisition) received at the time of purchase. The Buyer agrees and acknowledges that in this case, the written form means Purchase Contract Cancellation Letter signed by the Buyer.

6.4 Goods shall not be returned by cash on delivery. Goods sent in this way are not accepted and are returned.

6.5 Upon observing the above-mentioned obligations of the Buyer, the Seller shall take over goods and return them to the Buyer in the agreed manner within 14 days. Shipping charges are not refundable.

6.6 The Buyer may not withdraw from the distance Purchase Contract, especially in the following cases:
(a) in case of a contract related to sale of goods or services, the price of which depends on movement of prices in financial market, which the Seller cannot influence.
(b) in case of a contract, the object of which is sale of goods made according to specific requirements of the Buyer or goods specifically intended for one Buyer or goods which cannot be returned due to its properties.

6.7 If the Buyer's request for withdrawal from the Purchase Contract is accepted after 14 days, the Seller has the right to demand reimbursement of incurred costs.

6.8 The Seller reserves the right to cancel order (to withdraw from the contract) or its part if:
a) goods are not manufactured or ceased to be produced,
b) price of supplier of goods has changed,
c) isuued price of goods was incorrect.


7.1 The Seller is responsible for defects of goods caused by manufacturer, supplier or the Seller, and the Buyer is entitled to apply complaint immediately to the Seller according to the valid Return Policy.

7.2 Return Policy published at the Seller's website applies to complaints handling. By sending order to the Seller, the Buyer confirms that he has read Return Policy and agrees in its entirety, and confirms that he has been duly informed about conditions and manner of claiming goods, including where the claim can be applied in conformity with provisions of the Section 18 paragraph 1 of Act No. 250/2007 on consumer protection.

7.3 Return Policy applies to goods purchased by the Buyer from the Seller from the Internet shop at the Seller's website and it is valid for all business cases.

7.4 The Buyer has the right to apply the Seller's warranty only for goods that show a defect, goods that are covered by warranty and were purchased from the Seller. Unsuitable type, size, width, height, etc. cannot justify a later claim.

7.5 Warranty period is 24 months unless a different warranty period is defined for specific cases, and it starts to run from the date of receipt of goods by the Buyer. Warranty period and life of a product are different concepts. Life of a product is determined by manner and intensity of use and may not always be the same as the warranty period. This means that during intensive use, the life of a product may be shorter than the warranty period.

7.6 Proof of purchase is sufficient for the warranty claim instead of a warranty certificate.


7.7 Warranty covers manufacturing defects or other inconsistencies with Purchase Contract. Warranty does not cover normal wear and tear, i. e. changes in properties of goods that have arisen over time as a result of wear and tear, or natural change in material properties, or errors and deficiencies resulting from non-compliance with rules and principles of proper use and care (according to the Use and Care Instructions) and mechanical damage.


7.8 During the warranty period, the Buyer has the right to remove defect free of charge upon presentation of goods, including accessories and instructions, to the Seller together with proof of payment.

7.9 If goods show defects, the Buyer has the right to claim /in person, in writing, by mail/ at the place of business, at DETVAK s.r.o., Brnianska 2, 91105 Trenčín, Slovakia, email:, delivering the goods and the completed claim form to the Seller.

7.10 The Buyer is advised to make a claim for defects of the Seller's goods as soon as they are discovered without undue delay in order to prevent any further defects, otherwise the Buyer may be deprived of the right to remedy the defect free of charge.

7.11 However, settlement of claim may not last longer than 30 days from the date of claim. Upon expiry of claim settlement period, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product.

7.12 The Seller shall issue a confirmation of claim application to the Buyer in writing. If the claim is made by e-mail, the Seller shall deliver the claim confirmation immediately to the Buyer. If it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest along with proof of settlement of the claim.

7.13 The warranty claim shall lapse due to the following:

- failure to submit proof of payment or accessories of goods

- expiration of warranty period,

- mechanical damage to goods caused by the Buyer,

- unprofessional handling, servicing or neglect of the care of goods,

- damage to goods by excessive load or use contrary to conditions specified in documentation (instructions), general principles, technical standards or safety regulations valid in Slovakia,

- damage to goods by unavoidable or unforeseeable events,

- damage to goods in transit by their own means of transport,

- damage by water, fire, static or atmospheric electricity or other force majeure

- interfering with goods by an unauthorized person,

- the Buyer was notified about defects at the time of conclusion of contract, or he had to know the defects in the light of the circumstances in which the Purchase Contract was concluded.

7.14 The Seller shall handle the complaint and terminate the complaint procedure in one of the following ways:

- handing over repaired goods,
- exchange of goods,
- refund of purchase price of goods,

- payment of a reasonable discount on price of goods,
- a written invitation to take over the Seller's designated performance,
- justified refusal of goods claim.

7.15 The Seller reserves the right to replace faulty goods for other similar goods with comparable or higher technical parameters and quality.

7.16 The Seller shall keep records of claims and submit them for inspection on request of Supervisory Authority. The complaint record must contain information about date of the claim, date and method of handling the claim and serial number of the claim.


8.1 The Buyer and the Seller agree that if the Buyer is a natural person, the Buyer shall notify the Seller of his name, surname, permanent address including postal code, telephone number and e-mail address.

8.2 The Buyer and the Seller agree that the Buyer, if it is a legal entity or a sole trader, shall notify the Seller of his business name, address of his registered office including the postal code, CRN, TIN, VAT, telephone number and e-mail address.

8.3 The Buyer declares that he agrees, in accordance with Act No. 18/2018 Coll. on the protection of personal data, as amended, that the Seller processes and stores his personal data, especially those mentioned above and those which are necessary for the Seller's activities, and processes them in all his information systems.

8.4 The Buyer grants the Seller this consent for an indefinite period. The Buyer may withdraw the consent to processing of personal data at any time in writing. The consent shall expire within 1 month from receipt of consent withdrawal of the Buyer and the data shall be subsequently deleted.

8.5 When sending an order, the Buyer may agree that the Seller may send the Seller reports on his activities, offers and sales without requesting the Buyer's consent to send such messages.

8.6 The Seller undertakes that provided data shall be used only for the purpose of concluding and fulfilling the Contract on the basis of Purchase Terms and Conditions defined by the Seller.

8.7 Provision of personal data of the Buyer to a third party, a carrier, is required for the carrier to deliver the goods. The carrier is entitled to process personal data only for the purpose of delivering goods.

8.8 A person younger than 16 years of age may shop at only if he/she sends a consent of the legal representative’s (parent, guardian) consent by e-mail.

8.9 The site uses cookies to personalize your content. Cookies are small text files that are stored in the browser's memory and contain information about a website visit. These files are anonymous and contain information such as language, browser, and other settings when viewing the page. Some cookies are sent by your browser to analyze your site traffic. If you want to exclude the use of cookies, you can do so by setting up your browser. However, some features of the website may also be restricted.


    9.1 The Seller reserves the right to change prices. When changing a price the Seller contacts the Buyer. The Buyer has the right to cancel order at such modified prices.

9.2 The Buyer declares that prior to completing or announcing order, the Buyer has acquainted himself with these Purchasing Terms and Conditions and the Return Policy and that he agrees with them.

9.3 Notwithstanding the other provisions of the Contract, the Seller shall not be liable to the Buyer for loss of profit, loss of opportunity or any other indirect or consequential loss as a result of negligence, breach of contract or otherwise.

9.4 These Purchasing Terms and Conditions have been formulated and established in good faith in order to comply with legal conditions and to regulate fair business relations between the Seller and Buyer. In case that certain provisions of these Terms and Conditions prove to be invalid or unenforceable by competent authorities of Slovak Republic, validity and enforceability of other provisions and remaining parts of relevant provision shall remain unaffected.

9.5 Rights of the Buyer in relation to the Seller arising from Act No. 250/2007 Coll. on consumer protection, as amended, and the consumer protection Act for contracts concluded at a distance No. 102/2014 Coll. as amended, shall remain unaffected by these terms and conditions.

9.6 Legal relations and conditions not expressly regulated herein, as well as any disputes arising out of non-fulfillment of these terms and conditions, are governed by relevant provisions of the Commercial or Civil Code.

9.7 The Seller and the Buyer agree to fully recognize remote communication - telephone, fax (including hand-written order), electronic communication, in particular via e-mail and Internet network as valid and binding for both parties.

These Purchasing Terms and Conditions come into force on 01/05/2019.


Monika Liptáková, CEO




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