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Return Policy

7.1 The Seller is responsible for defects of goods caused by manufacturer, supplier or the Seller, and the Buyer is entitled to apply complaint immediately to the Seller according to the valid Return Policy.

7.2 Return Policy published at the Seller's website www.detvak.sk applies to complaints handling. By sending order to the Seller, the Buyer confirms that he has read Return Policy and agrees in its entirety, and confirms that he has been duly informed about conditions and manner of claiming goods, including where the claim can be applied in conformity with provisions of the Section 18 paragraph 1 of Act No. 250/2007 on consumer protection.

7.3 Return Policy applies to goods purchased by the Buyer from the Seller from the Internet shop at the Seller's website and it is valid for all business cases.

7.4 The Buyer has the right to apply the Seller's warranty only for goods that show a defect, goods that are covered by warranty and were purchased from the Seller. Unsuitable type, size, width, height, etc. cannot justify a later claim.

7.5 Warranty period is 24 months unless a different warranty period is defined for specific cases, and it starts to run from the date of receipt of goods by the Buyer. Warranty period and life of a product are different concepts. Life of a product is determined by manner and intensity of use and may not always be the same as the warranty period. This means that during intensive use, the life of a product may be shorter than the warranty period.

7.6 Proof of purchase is sufficient for the warranty claim instead of a warranty certificate.

7.7 Warranty covers manufacturing defects or other inconsistencies with Purchase Contract. Warranty does not cover normal wear and tear, i. e. changes in properties of goods that have arisen over time as a result of wear and tear, or natural change in material properties, or errors and deficiencies resulting from non-compliance with rules and principles of proper use and care (according to the Use and Care Instructions) and mechanical damage.

7.8 During the warranty period, the Buyer has the right to remove defect free of charge upon presentation of goods, including accessories and instructions, to the Seller together with proof of payment.

7.9 If goods show defects, the Buyer has the right to claim /in person, in writing, by mail/ at the place of business, at DETVAK s.r.o., Brnianska 2, 91105 Trenčín, Slovakia, email: obchod@detvak.sk, delivering the goods and the completed claim form to the Seller.

7.10 The Buyer is advised to make a claim for defects of the Seller's goods as soon as they are discovered without undue delay in order to prevent any further defects, otherwise the Buyer may be deprived of the right to remedy the defect free of charge.

7.11 However, settlement of claim may not last longer than 30 days from the date of claim. Upon expiry of claim settlement period, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product.

7.12 The Seller shall issue a confirmation of claim application to the Buyer in writing. If the

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